Returns and Exchanges Policy

Last updated: 22 July 2026

LBKI Karate wants you to be satisfied with your purchase. Please read this policy carefully before placing an order through our online store.

Size Exchanges

We understand that uniforms and protective equipment may occasionally require a different size. A size exchange may be accepted where:

• The exchange is requested within 14 days of collecting the order;
• The product has not been worn, washed, used or damaged;
• The product has not been used during training;
• All original tags, labels and packaging are included;
• The product is clean and in a resalable condition; and
• The required replacement size is available.

Where the requested size is unavailable, we may offer another suitable product, place the replacement on back order or provide store credit.

Please speak with an LBKI instructor before ordering if you are unsure which uniform or protective equipment size to select.

Change-of-Mind Returns

LBKI Karate does not provide refunds where a customer simply changes their mind, orders the wrong product or no longer requires the product.

However, an eligible unused product may be accepted for a size exchange or store credit at the discretion of LBKI Karate, subject to the conditions in this policy.

Hygiene and Personal-Use Products

For health and hygiene reasons, the following products cannot be returned or exchanged for a change of mind once their packaging has been opened:

• Mouthguards;
• Groin guards and other intimate protective equipment; and
• Any other product that comes into direct contact with the mouth or body.

These restrictions do not affect your rights where a product is faulty, damaged, unsafe or incorrectly supplied.

Faulty, Damaged or Incorrect Products

Please inspect your order when it is collected and contact LBKI Karate promptly if the product is:

• Faulty or defective;
• Damaged when supplied;
• Unsafe or unsuitable for its normal purpose;
• Significantly different from its description; or
• Different from the product or size ordered.

Depending on the nature of the problem and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or another suitable resolution.

We may need to inspect the product before approving the requested remedy. Please do not continue using a product after identifying a possible fault or safety concern.

How to Request an Exchange or Return

To request an exchange, return or assessment of a faulty product, please contact LBKI Karate administration or speak with us at the dojo.

Please provide:

• Your name and contact details;
• Your name and>The student’s name;
• Your order number or proof of purchase;
• The product and size purchased;
• The reason for the exchange or return; and
• Photographs of the product where requested.

Please wait for confirmation from LBKI Karate before returning a product to the dojo.

Returning Products to the Dojo

Approved returns and exchanges must be brought to the LBKI Karate dojo at an agreed time.

Products should be securely packed and include all original packaging, labels, tags, accessories and complimentary items supplied with the order.

LBKI Karate reserves the right to decline a change-of-mind exchange where the product shows signs of use, wear, washing, damage, alteration or missing packaging.

Refunds

Where a refund is approved, it will normally be returned using the original payment method used to place the order.

The time required for a refund to appear in your account may depend on your bank, card provider or payment processor.

Refunds for faulty products will be provided in accordance with applicable Australian consumer laws.

Sale and Promotional Products

Sale and promotional products are not eligible for a change-of-mind refund. They may be eligible for a size exchange where they meet the conditions in this policy and replacement stock is available.

Your rights relating to a faulty, damaged, unsafe or incorrectly supplied sale product are not affected.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.

Policy Updates

LBKI Karate may update this Returns and Exchanges Policy from time to time. The latest version will be published on our website and will apply from the date shown at the top of this page.